Why is my fundraiser under review?

Keeping Gohelpme Safe:

We want to ensure all fundraisers on our platform are legitimate. If something in a fundraiser appears to violate our Terms of Service, we will put it under review.

What Happens During Review:

The fundraiser becomes temporarily inactive and won't accept donations while we investigate. Only the organizer and beneficiary can still view it.

Our Commitment:

We understand this can be frustrating, but our team works swiftly to complete reviews and maintain a safe platform for everyone.

Tip: If you're ever unsure about something in your fundraiser, review our Terms of Service before launching.

How can I tell if my fundraiser is under review?

If your fundraiser is under review, you will see a banner on your dashboard and receive an email titled "Urgent Message from Gohelpme - Response Required." This email may be in your spam, junk, or inbox folders, so be sure to check all of them.

What to Do:

• If you are an organizer, follow the instructions in the email to address the review. Reply once you've completed the steps, and our team will finalize the review.
• If you are a beneficiary, you might not get an email. Ask the organizer to confirm they followed the instructions.

Need More Help?

• Click "Contact Us" on this page. Fill out this form to share details about your review.

We work quickly to complete reviews and ensure a safe platform for everyone.

Gohelpme prioritizes donor safety. Our Giving Guarantee ensures a full refund if something unexpected arises.

Why is fraud rare? We have advanced technology and a dedicated Trust & Safety team to prevent misuse of funds. But if concerns do surface, we'll investigate and issue refunds as needed.

Learn More & Take Action

• Get details about the Giving Guarantee.
• Report a suspicious fundraiser or request a refund? Click "Contact Us" below.

We are here to ensure a secure and trustworthy fundraising experience for everyone.